To consumer customers pursuant to art. 3 of the Consumer Code is entitled to the Legal Guarantee of Conformity provided for by art. 128 et seq. of the Consumer Code on all products that present lack of conformity existing at the time of purchase or that appear within two years of delivery of the product.
What is a lack of conformity?
A lack of conformity exists when the product does not comply with the sales contract. The most frequent cases are, for example, that of a faulty or malfunctioning product, which cannot be used in the manner declared by the seller or for the purposes for which a product of the same type is generally used or which does not have the characteristics or qualities promises from the seller. In the case of goods with digital elements where updates have been provided to you of which you have been informed and you have not installed them within a reasonable period, the defects depend solely on the lack of the relevant update, and the failure, or incorrect, installation of the update is not due to deficiencies in the installation instructions, there will not be a lack of conformity.
What should I do if the product has a lack of conformity?
In the event that a product you have received presents lack of conformity, - it must be reported to us: you will thus be entitled, without having to incur any expense, to the repair or replacement of the defective product by Mukca. Where it is not possible or excessively expensive to repair or replace the product, you will be entitled to a reduction in price or termination of the contract, in accordance with the provisions of art. 135bis and following of the Consumer Code.
To whom should I report the lack of conformity?
In the event that you find a lack of conformity, you can request assistance by sending an email to firstname.lastname@example.org or by contacting Customer Service on 3447888887.